Refund and Returns Policy:

At LAUNCH TECH INFO CO., LTD (“LAUNCH TECH INFO,” “we,” “us,” or “our”), we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make the process as simple as possible. Please review our refund and returns policy below:

1. 15-Day Free Return: We offer a 15-day return policy from the date of delivery for eligible items. If you are not satisfied with your purchase, you may return the item(s) within this timeframe for a full refund or exchange, excluding shipping costs.

2. Eligibility Criteria: To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as received. Certain items, such as personalized or customized products, may not be eligible for return.

3. Initiation of Return: To initiate a return, please contact our customer service team within the 15-day return period. You can reach us using the contact information provided below. Our team will guide you through the return process and provide instructions for returning the item(s).

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.

5. Refund Process: Once we receive and inspect the returned item(s), we will process your refund within [insert timeframe], using the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment processor.

6. Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.

7. Contact Us: If you have any questions or concerns about our refund and returns policy, please contact us using the information provided below:

LAUNCH TECH INFO CO., LTD
Address: D1-D3, 33F., TML TOWER, 3 HOI SHING ROAD, TSUEN WAN, HONG KONG
Tel: (852) 6536 3125
Email1: Jesus@cnlaunch.com.cn
Email2: Love@cnlaunch.com.cn

Effective Date: [Insert Effective Date]

This Refund and Returns Policy is effective as of the date indicated above and may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates.

Thank you for shopping at LAUNCH TECH INFO CO., LTD. We appreciate your business and are committed to ensuring your satisfaction with every purchase.